A brilliant strategy is not enough to produce the business results you seek. If your strategy is not executed by the employees on the front lines of your operation, there is little chance of acheiving the results you desire. In order to execute your strategy, your people have to know what to do, why it matters, and why they should engage.
We provide training and awareness solutions focused on retail loss prevention that are designed to meet the challenges of improving execution, reducing losses, and mitigating risk and liability exposures. We offer our clients:
- In-depth subject matter expertise and experience
- Program assessment, benchmarking, and gap analysis
- Utilization of accepted Human Performance Technology (HPT) methodologies, instructional systems design, training principles, and communication processes
- Effective awareness campaigns with cutting-edge originality and graphic design
- Project management and execution excellence
- Technology such as video, e-learning, and web-based tracking
In-depth subject matter expertise and experience
Who do you you trust to assist you with your training, performance, and awareness objectives - someone who understands your business, your issues, and your challenges or a "sales rep"? Our twenty plus years of experience in retail loss prevention give us an unrivaled understanding of the issues you face and the ability to learn the the nuances and unique risks in your business.
Program assessment, benchmarking, and gap analysis
Our first step in working with you is to assess your current programs, routines, and communication modalities along with learning about your target audience and how their attitudes and opinions exist in the current state and will affect the change strategy needed to influence their behavior and performance in the future. We can also assist you in benchmarking your programs and issues against other retailers and identify specific performance gaps you want to close.
Human Performance Technology methodologies, instructional systems design, training principles, and communication processes
An effective training and awareness program is more than just a pretty poster or a clever phrase. We have extensive training and experience with training and HPT methodologies and will employ this knowledge and industry research to make your delivery mechanisms more effective. We are actively involved in the American Society for Training & Development (ASTD), the Internationally Society for Performance Improvement (ISPI), and the Society for Human Resources Development (SHRM).
Effective awareness campaigns with cutting-edge originality and graphic design
Leader's guides, communication centers, recognition cards, new hire training programs, incentive prizes, table talkers, train the trainer programs..the list of possible elements and modalities are almost endless. We will work with you to identify the elements that will be most successful in your environment and budget and then create a branding, look, and feel to your program that will ensure a positive reception from your target audience.
Project management and execution excellence
Retail is all about operational execution and this is as true about training and awareness programs as it is with any other aspect of successful retail performance. Our 100% client retention rate is largely due to our ability to manage the complexity of our clients' programs, executing our plans on-time, and reducing the amount of time they have to spend managing the process. Our number one organizational value embodies this idea - "We will meet our commitments to our clients." Every time, every one.
Technology such as video, e-learning, and web-based tracking
When your organization is ready to employ new technologies or update company training videos, we have the capability to expand your capabilities and harness the advantages of web-based learning and technology.
To learn more...
If you want to learn more about our capabilities or how we work with retail clients, please contact us and we can provide further information, discuss your needs, and provide client references. Click here for our contact information.
