Walter E. Palmer, CPP, CFE, CFI
CEO/President

Walter is the President of PCG Solutions, Inc. a training, education, and consulting firm focused on retail loss prevention and assets protection. He leads the company's initiatives, provides strategic guidance, and is recognized as one of the leading experts in the field of retail loss prevention. Prior to forming PCG, Walter helped start several successful service businesses for the retail loss prevention industry including his role as co-founder of LossPrevention Magazine and LPjobs.com.

Prior to his consulting work, Walter spent sixteen years in the retail industry working in loss prevention, inventory control, and project management. Walter is a Certified Forensic Interviewer, Certified Fraud Examiner, and Certified Protection Professional. He is an internationally known speaker and lecturer who speaks regularly at industry conferences, company meetings, and as faculty for training seminars. He has also served as Adjunct Faculty for Eastern Kentucky University's Assets Protection Program. Walter has authored numerous articles and is a regular contributor and resource for industry and mainstream media articles.

In addition to his loss prevention background, Walter is actively involved in the field of professional development and training. He is a member of the American Society for Training and Development, the International Society for Performance Improvement, and the Society for Human Resource Management. Walter received his Bachelor of Science degree from Eastern Kentucky University in 1986 majoring in Security and Loss Prevention.

Chris Richardson, CPP
Vice-President, Operations

Chris Richardson serves as Vice-President, Operations for PCG Solutions. In this role, Chris leads the company in project execution, logistical planning, and client support.

Prior to joining PCG Solutions, Chris spent eight years at Marriott International where he spent two years as a Senior Assistant Controller and six years as a Director of Loss Prevention. He piloted several corporate programs in accounting and loss prevention resulting in companywide implementation. Prior to Marriott International, Chris spent three years in the retail industry as a store detective for Mercantile and Federated department stores.

He is an active member of the American Society for Industrial Security. He currently serves as the Council Vice Chairman for the Academic Programs in Colleges and Universities for ASIS. In 2003, he earned the Certified Protection Professional designation from the society.

Chris earned a Baccalaureate Certificate in Accountancy in 2006 from Arizona State University. He also earned a Bachelor of Science degree in Assets Protection from Eastern Kentucky University in 1999.

Ricky Coursey
Creative Director

As Creative Director for PCG Solutions, Ricky Coursey is responsible for all aspects of design and photography for the company’s training and awareness programs.

Ricky joined the PCG Solutions team at its inception, and has been a designer / photographer in the loss prevention, awareness, and safety field for the past seven years.

Previously, Ricky worked in the advertising and printing industry, as well as in engineering technology for ten years. He is an active member of the Society of Manufacturing Engineers and is an Apple Certified Desktop Technician. A graduate of Lander University, Greenwood, S.C., Ricky has a B.A. in Visual Arts with an emphasis in commercial graphic design and a minor in conventional photography.

Amy Carpenter
Manager of Copywriting

As Manager of Copywriting Services for PCG Solutions, Amy Carpenter coordinates development of all written content for the company’s training and awareness programs. In this role, Amy utilizes the latest industry research and best practices, as well as individual client collateral to create educational messages that communicate to readers in an engaging, exciting, and interesting manner. She also proofreads and edits all materials before publication to ensure compliance with accepted standards of grammar, punctuation, spelling, and usage (according to Associated Press Style).

Amy joined the PCG Solutions team at its inception, and has been writing and researching in the loss prevention, awareness, and safety field for the past six years. Previously, Amy worked in non-profit public information, serving as Director of Communications for The Salvation Army in North and South Carolina for five years.

A graduate of Appalachian State University, Boone, N.C., Amy has a B.S. in Communications with a minor in English. After graduation, she honed her written and verbal communication skills in the broadcast industry as a radio news director, reporter, public affairs director, announcer, talk show host, and voice talent.

An advocate of life-long learning, Amy actively supports the local work of Toastmaster’s International where she earned CTM and CL designations and won local and regional speech competitions. For the past two years, she has written a human-interest column for The Charlotte Observer.

David Cubine
Manager of Web and Video Services

Dave is responsible for graphic design, video production, and web development. Dave has over 25 years of experience in advertising, graphic design, and marketing. Prior to joining PCG, he was the Creative and Marketing Director for THIEL Audio where his work received a number of awards for graphic design, copy writing, corporate identity, and print advertising including the Marcom Platinum Creative Design Awards, APEX Awards of Excellence, and "Best of Show" from the Kentucky Printing House Craftsmen.

Dave also has several years of experience in the retail sector, as an operations manager for two consumer electronics retailers and as a sales trainer. A graduate of the University of Kentucky, David has a BA in Journalism & Advertising. David is also a martial arts instructor for the YMCAs of Central Kentucky.

Wendy Simpson
Manager of Logistics

As Manager of Logistics, Wendy is responsible for managing the assembly, shipping and handling for all of our program materials. We employ the latest technology to offer the lowest priced shipping services through the major carriers; Federal Express, UPS, DHL, and the United States Postal Service. Those savings are passed on to our clients.

Our investment in facilities and technology enables us to provide our clients with an unparalleled level of service. We operate out of a large warehouse to receive, pack, and ship materials to our clients. A recent capital investment in an Automated Box Maker allows us to customize boxes to meet various sizes of shipments. This customization provides the highest quality shipment as well as reduces the shipping cost.

Wendy manages a team of associates who collaborate to meet the bulk packaging and shipping needs. Once the materials arrive and the shipping schedule is finalized, our team forms an assembly line style process that expedites the shipment. After a bulk shipment occurs, we maintain a small stock of our client’s materials for any re-shipments that are needed.