Category Archives: News articles

Securing Credit Cards: Disagreements Between Banks and Retailers

Disagreement between merchants and banks over who should pay more for security is the biggest obstacle to implementing a chip and PIN payment card system in the United States. All electronic-payment participants concur that additional security is necessary, and this security should span from the card-issuing banks to the payment processors. “The question is, how much more fraud do the banks want to tolerate?” says Gartner Research analyst Avivah Litan. Nevertheless, Litan understands the U.S. resistance to a chip and PIN transition, given the enormous costs involved. The banking industry says it is willing to cover the cost of new cards, but it should be retailers’ responsibility to pay for new card-swipe terminals.  

Read the full article here.

Couple Arrested after Admitting Shoplifting on “Dr. Phil”

A couple who admitted on national TV last year to being professional shoplifters were arrested Friday at their Leslie Court home, federal officials said.

Laura and Matthew Eaton were arrested by federal authorities early Friday afternoon, said Greg Meyer, special agent in charge of the U.S. Secret Service’s San Diego office. The exact charges they face were not immediately available, he said.

The arrests came 10 months after the Eatons appeared on the “Dr. Phil” TV show and talked about making as much as $100,000 a year shoplifting, sometimes taking their three children on shoplifting trips.  Read the full story here.

Annual Retail Theft Survey

Twenty-two major retailers lost more than $6 billion to shoplifters and dishonest employees in 2008, according to the 21st Annual Retail Theft Survey conducted by Jack L. Hayes International, a loss-prevention consulting firm.

On the upside, a record 904,226 thieves were apprehended, up 7.26 percent from 2007. Of them, 832,106 were shoplifters and 72,120 were dishonest employees, the survey says.

That breaks down to one in every 30 employees being apprehended for theft from their employer in 2008, based on more 2.1 million employees.

The survey found that more than $182 million was recovered, up 21.64 percent from the previous year. More than $113 million was recovered from shoplifters, while $69.8 million was recovered from employees.

“With the downturn in the economy, we have seen an increase in theft, which is having a detrimental impact on retailers’ bottom-line profits,” says Mark Doyle, president of Jack L. Hayes International. “These theft losses drive consumer prices higher and can force unprofitable stores to close.”

The average theft in 2008 was $202.28, up from $178.37 a year earlier.

The 22 retail companies participating in the survey had 19,151 stores and more than $570 billion in retail sales as of 2008.

Pandemic Planning: Swine Flu Could Infect Up to 50% of Population

Today’s homepage has the headline “Swine Flu could infect to half of population” as government agencies and the medical community work to increase awareness of the likely resurgence of H1N1 this Fall season.  Is your business taking steps to prepare for this issue?  Do you have a communication and education strategy in-place for your employees, contractors, and customers?  Are you availing yourself to the tremendous number of resources availabe at

There are no “magic bullets” in dealing with H1N1.  Yes, vaccinations should be available by mid-October but there could be significant spread of the flu by that time, especially with the return of children to schools.  Even when vaccines are available, priority will be given to at-risk individuals first.  In the meantime, routine and mundane steps like washing hands, covering coughs, and staying home when you are sick are the keys to prevention.  Employers can help the process along with things like communication, sick leave provisions, and hand sanitizer programs.

U.K. Counterterrorism Office Helps Shopping Centers Prepare

The National Counter Terrorism Security Office in the U.K. is holding training days to help shopping centers prepare against terrorist attacks. “Crowded places, including shopping centers, are likely to feature in the attack plans of terrorist organizations in the future as they are usually locations with limited protective security measures and therefore afford the potential for mass fatalities and casualties,” it reported. Full article here..