Category Archives: Commentary

Evaluating Training & Awareness Programs

Each year, retail organizations spend billions of dollars on training and awareness programs.  In this video, Walter Palmer, CEO/President of PCG Solutions, discusses how to measure the effectiveness of your Loss Prevention & Safety training programs based on Kirkpatrick’s Four Level Model.


Measuring the ROI of Training Programs

There is a good article over on about measuring the ROI on investments in training.  As I’ve written about before, there are some landmark research studies out there that show a correlation between a company’s investment in training and their stock performance.  Additionally, this article gives several anecdotal examples of strong correlations between training and ROI.  Now, that is not to say that all training has a positive ROI.  There are some absolutely awful training programs in corporate America that have no impact on results whatsoever.  But, there seems to be strong evidence that well-done training on key performance deliverables makes a difference.

However, to effectively measure these results, some effort has to be put in place and many companies simply aren’t willing to track the results.  In an upcoming video blog, I’ll explain how training programs can be evaluated for effectiveness and point out that most evaluation is done at a relatively simplistic level.

Understanding the “Levers” of Performance

In this video, Walter Palmer, CEO/President of PCG Solutions, identifies the various levers of performance and highlights the importance of identifying the correct lever before expending time and money on a “solution.”

China’s New Bribery Provision

In case you missed it, the Criminal Law of the People’s Republic of China was recently amended in Article 164 and new provisions concerning bribery of foreign officials are now in effect since May 1, 2011.  These amendments criminalize bribery of foreign public officals or international organizations in order to seek “unjust commercial benefits.”  For the first time, the reach of PRC law has been extended to conduct by Chinese companies operating in other countries.  It is not yet clear what the scope of this jurisdiction will be and whether it will apply to foreign companies that have operations in China, but that is possible along the same lines as the UK Bribery Act.

Why “Moral” People Act Unethically

There is an article over on BNET that gives a good rudimentary explation of the concept of “moral credentialing” and why it might be partly responsible for why seemingly good people make really poor decisions.  The article also links to a couple of good studies that help explain the underlying premise of moral credentialing.  The analogy used in some of the studies is when one feels okay about eating a pint of double chocolate ice cream because they ran on their treadmill for 20 minutes.  If I am “good” in one respect, it may pyschologically allow me to be “bad” in another.  Certainly something worth considering as you develop your ethics programs..