PCG Solutions, Inc. - Leadership Team

Walter E. Palmer, CPP, CFE, CFI
CEO/President

Walter is the founder and principal of PCG Solutions, Inc. He leads the company's initiatives, provides strategic guidance, and is recognized as one of the leading experts in the field of retail loss prevention.

Prior to forming PCG, Walter helped start several successful service businesses for the retail loss prevention industry including his role as co-founder of LossPrevention Magazine.

Prior to his consulting work, Walter spent sixteen years in the retail industry working in loss prevention, operations, finance, inventory control, and project management. Walter is a Certified Forensic Interviewer, Certified Fraud Examiner, and Certified Protection Professional and currently serves as an Adjunct Instructor for Eastern Kentucky University's Assets Protection Program.

Walter is also a internationally known speaker and lecturer who has spoken for numerous National Retail Federation Loss Prevention Conferences, ASIS Seminars, and as Guest Lecturer for Eastern Kentucky University’s "Executive Lecture Series." He has also authored several articles and is a regular contributor and resource for industry and mainstream media articles.

In addition to his loss prevention background, Walter is actively involved in the field of professional development and training. He is a member of the American Society for Training and Development, the International Society for Performance Improvement, and the Society for Human Resource Management.

Walter received his Bachelor of Science degree from Eastern Kentucky University in 1986 majoring in Security and Loss Prevention.

Chris Richardson
Vice-President, Operations

Chris Richardson serves as Vice-President, Operations for PCG Solutions. In this role, Chris leads the company in project execution, logistical planning, and client support.

Prior to joining PCG Solutions, Chris spent 8 years at Marriott International where he spent 2 years as a Senior Assistant Controller and 6 years as a Director of Loss Prevention. He piloted several corporate programs in accounting and loss prevention resulting in companywide implementation.

Prior to Marriott International, Chris spent 3 years in the retail industry as a store detective for Mercantile and Federated department stores.

He is an active member of the American Society for Industrial Security. He currently serves on two councils within the society; Academic Programs in Colleges and Universities and Privacy and Personnel Information Management. In 2003, he earned the Certified Protection Professional designation from the society.

Chris earned a Baccalaureate Certificate in Accountancy in 2006 from Arizona State University. He also earned a Bachelor of Science degree in Assets Protection from Eastern Kentucky University in 1999.

Ricky Coursey
Creative Director

As Creative Director for PCG Solutions, Ricky Coursey is responsible for all aspects of design and photography for the company’s training and awareness programs.

Ricky joined the PCG Solutions team at its inception, and has been a designer / photographer in the loss prevention, awareness, and safety field for the past seven years.

Previously, Ricky worked in the advertising and printing industry, as well as in engineering technology for ten years. He is an active member of the Society of Manufacturing Engineers and is an Apple Certified Desktop Technician.

A graduate of Lander University, Greenwood, S.C., Ricky has a B.A. in Visual Arts with an emphasis in commercial graphic design and a minor in conventional photography.

Amy Carpenter
Manager of Copywriting

As Manager of Copywriting Services for PCG Solutions, Amy Carpenter coordinates development of all written content for the company’s training and awareness programs. In this role, Amy utilizes the latest industry research and best practices, as well as individual client collateral to create educational messages that communicate to readers in an engaging, exciting, and interesting manner. She also proofreads and edits all materials before publication to ensure compliance with accepted standards of grammar, punctuation, spelling, and usage (according to Associated Press Style).

Amy joined the PCG Solutions team at its inception, and has been writing and researching in the loss prevention, awareness, and safety field for the past six years. Previously, Amy worked in non-profit public information, serving as Director of Communications for The Salvation Army in North and South Carolina for five years.

A graduate of Appalachian State University, Boone, N.C., Amy has a B.S. in Communications with a minor in English. After graduation, she honed her written and verbal communication skills in the broadcast industry as a radio news director, reporter, public affairs director, announcer, talk show host, and voice talent.

An advocate of life-long learning, Amy actively supports the local work of Toastmaster’s International where she earned CTM and CL designations and won local and regional speech competitions. For the past two years, she has written a human-interest column for The Charlotte Observer.