EAS Tag Pollution Study

Here is a link to an interesting blog post over at www.retailfraud.com on the results of a recent study on EAS tag pollution.  It is UK based and done by a vendor company, but does seem to ring true to many people’s experience in other parts of the world, as well.

The key call-outs:

  • 57% of shoppers felt embarrassed by false alarms sounding on security tags in their bags.
  • 72% of incidents were in full view of other shoppers.
  • 77% of incidents nothing was said to the shopper when they had their bags checked
  • 28% of case, shoppers were asked to go back into the store to have their bags checked while 26% simply had the tag de-activated and they were allowed on their way.

One difference in the UK is the more pervasive use of security guards at retail exits and, as a result, the majority of these interactions were conducted by security personnel, not retail employees.  You can read the full post here.

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